Pharmacy
We fill new prescriptions and refills at no cost for covered medications for active duty service members, active duty family members, retirees and their family members, and TRICARE Prime enrollees.
Learn more about
eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may activate a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up.
- Pick-up locations are:
- Main Pharmacy ScriptCenter kiosks
- Main Pharmacy
- Base Exchange (BX) ScriptCenter kiosks
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- For the fastest service, the provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DoD Hill AFB Pharmacy
- NCPDP/NPI number: 1619381449
If you hand-carry a written prescription:
Check in at the Main Pharmacy kiosk. Follow on-screen prompts to check in.
Please note that there will be longer wait times for written prescriptions.
Activating New Prescriptions
There are multiple ways to activate your prescription.
Option 1: Fastest and Preferred
Scan the QR code below:
Follow the prompts on your mobile device.
Use Q-Anywhere: TEXT “Get in Line” to 1-855-792-9010.
Option 2: In Person
Go to the Main Pharmacy. Then, you’ll check in at the kiosk.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
Option 3: Call the Pharmacy
- Call 801-777-5463 to activate your prescription.
- Processing times may vary based on pharmacy staffing and resources.
Option 4: Secure Messaging
Send a new prescription request to the pharmacy via secure messaging through the
MHS GENESIS Patient Portal using the “refill” tab.
Requesting Prescription Refills
We have four ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: Use Q-Anywhere
- TEXT “Get in Line” to 1-855-792-9010.
Option 3: By Phone
- Call our pharmacy refill line at 801-777-5463, option 1. Then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Option 4: In Person
Take a ticket from the Main Pharmacy kiosk. Processing time varies based on pharmacy staffing and resources.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter
Located at the Main Pharmacy inside the 75th Medical Group and at the Base Exchange.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.
Main Pharmacy
ScriptCenter pick-up and window pick-up is available during clinic hours 0730-1630 M/T/TH/F & 0930-1630 Wednesdays.
Base Exchange ScriptCenter
ScriptCenter pick-up is available during BX hours of operation.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
U.S. military pharmacies and at designated drug take-back locations. If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure bin located in the Main Pharmacy lobby, or
- Pick up an envelope, take it home, and mail them to the destruction agency.
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Also, if a medication appears on the
FDA Flush List, it may be disposed by flushing.
Pharmacy FAQs
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.