Pharmacy
The pharmacy provides initial and refill pharmacy services for medications listed on the TRICARE Formulary.
Locations and Services
The Main Clinic Pharmacy and ScriptCenter kiosks provide initial medication fills submitted from your on- or off-base provider, and medication refills called into the automated system. The Main Clinic Pharmacy can receive hand-carried or electronically-ordered prescriptions, including those for controlled medications.
Note: Refills requested through the automated call-in line can be picked up from the ScriptCenter kiosk.
ALL new prescriptions sent to the pharmacy require activation. Prescriptions must be activated at least 24 hours before the desired pickup time. For more urgent requests, please speak to a pharmacy staff member about expedited processing. To activate your prescription(s), please:
The pharmacy can send notifications by text message as soon as your medications are ready for pickup! Ask a staff member to enroll you into this service to stay up to date on pharmacy information.
Refills
To refill a prescription:
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Call 385-458-8695. Select your preferred pickup location: Option 1 for the Main Clinic Pharmacy, or Option 2 for the ScriptCenter kiosk, located in the Base Exchange. Patients can receive up to a 90-day supply. Patients may call in refills 24 hours a day. The pharmacy requires refills to be called in to our automated line to ensure timely processing
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Text “Get in line” to 855-729-9010, follow the prompts, and respond to the last message with the names of the medications you would like refilled
Refill requests called in before 10 a.m. on a duty day will be ready for pick up the next duty day after 10 a.m. Requests made after 10 a.m. will be ready after 10 a.m. the following duty day. If you have no remaining refills, please contact your provider. Please give the pharmacy one additional day after holidays and clinic closures to process refills.
Pharmacy Wait Times
Pharmacy peak wait times occur from 10:30 a.m. to 3 p.m. daily and days before and after federal holidays. Wait times should be shorter when visiting the pharmacy outside these peak hours.
DHA Med Card
Since the pharmacy screens the DHA Med Card, you will need to present it when using pharmacy services. The Med Card is used to capture any other health insurance information. The Med Card is updated annually. If a patient wants someone to pick up their medication for them, it is encouraged that they document this permission on the Med Card.
A mobile application is available on Apple and Android phones. This allows the Med Card to be carried virtually on your smartphone instead of carrying the physical card with you. Search for "DHA Med Card" in your app store.
Home Delivery
Information about the TRICARE Pharmacy Home Delivery and network pharmacies is available at the pharmacy, toll-free at 877-363-1296, or online at Express Scripts.
Network Pharmacies
If you or a family member needs medications due to after-hours medical care, you may utilize a network pharmacy in the local community.
There's no cost for active duty service members to use a network pharmacy. All other TRICARE Prime patients have a co-pay. The co-pay amount depends on whether the medication is generic, brand name, or non-formulary. More information is located at TRICARE Pharmacy Program.
A list of network pharmacies is located on the Express Scripts website at Express Scripts. By selecting the "Find a Pharmacy" link on the left side of the page, a listing of network pharmacies will be displayed. If you do not use a network pharmacy, you will have to pay for your medications when you pick them up.
TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look up your drug. A search can tell you:
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as when prior authorization is needed
- Coverage, review requirements, and forms
- Alternative medications, including costs
To start your search, enter the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.