The Pharmacy provides initial and refill pharmacy services for medications listed on the TRICARE Formulary.
Locations and Services
The Main Clinic and Satellite Pharmacies provide initial medication fills submitted from your on or off-base provider and medication refills called into the automated system. The Main Clinic and Satellite Pharmacies can receive hand-carried or electronically ordered prescriptions, including controlled medication prescriptions
Note: Refills can no longer be picked up at the Satellite Pharmacy window, but are available in the same building by using the ScriptCenter kiosk.
ALL new prescriptions sent to the Pharmacy require “activation.” Activation must be done at least 24 hours prior to the requested pick up time. For more urgent requests, please speak to a pharmacy staff member about expedited processing. To activate your prescription(s), please call 801-777-5463.
You may also activate by text message.
- From a cell phone, text “GET IN LINE” to 855-792-9010
- Choose your pick-up location: Main Clinic or Satellite Pharmacy Window
Please allow up to 5 minutes for a response and then answer the questions received. Please note, the Pharmacy text-line hours are Monday through Friday, 5:00 a.m. to 4:00 p.m.
The Pharmacy can send notifications by text message as soon as your medications are ready for pick-up! Chat with a pharmacy staff member to be enrolled in this service.
To refill a prescription call 801-777-5463. Select your preferred pick-up location: Option 1 for the Main Clinic Pharmacy, Option 2 for the ScriptCenter kiosk located in the Base Exchange. Medication(s) may be given up to a 90-day maximum supply. Patients may call in their refill(s) 24 hours-a-day. The Pharmacy requires refills to be called in to our automated line to ensure timely processing
Refill requests called in before 10:00 a.m. on a duty day will be ready for pick-up the next duty day after 9:00 a.m. Requests made after 10:00 a.m. will be ready the following duty day after 9:00 a.m. If you have no remaining refills, please contact your medical provider. Please provide the pharmacy one additional day to process refills after federal holidays and clinic closures.
Pharmacy Wait Times
Pharmacy peak wait times occur from 10:30 a.m. to 3:00 p.m. daily and days before and after federal holidays. Wait times should be shorter when visiting the pharmacy outside these peak hours.
DHA Med Card
Since the Pharmacy screens the DHA Med Card, you will need to present it when using pharmacy services. The Med Card is used to capture any other health insurance information. The Med Card is updated annually. If a patient wants someone to pick up their medication for them, it is encouraged that they document this permission on the Med Card.
A mobile application is available on Apple and Android phones. This allows the Med Card to be carried virtually on your smartphone instead of carrying the physical card with you. Search for "DHA Med Card" in your app store.
Information about the TRICARE Pharmacy Home Delivery and network pharmacies is available at the pharmacy, toll-free at 877-363-1296, or online at Express Scripts.
If you or a family member needs medications due to after-hours medical care, you may utilize a network pharmacy in the local community.
For active duty service members, there is no cost to use a network pharmacy. All other TRICARE Prime patients have a co-pay. The co-pay amount depends on whether the medication is generic, brand name, or non-formulary. More information is located at TRICARE Pharmacy Program.
A list of network pharmacies is located on the Express Scripts website at Express Scripts. By selecting the "Find a Pharmacy" link on the left side of the page, a listing of network pharmacies will be displayed. If you do not use a network pharmacy, you will have to pay for your medications when you pick them up.
TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as when prior authorization is needed
- Coverage, review requirements, and forms
- Alternative medications, including costs
To start your search, enter the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.