Patient Resources

Customer Service

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate at

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

We provide customer service to more than 15,000 beneficiaries enrolled to a primary care manager and 72,000 beneficiaries throughout the state of Utah. Health Benefits provides all TRICARE beneficiaries assistance with claims, enrollment issues, TRICARE eligibility, and general information regarding all aspects of the TRICARE Program.

The Debt Collection Assistance Officer in the Health Benefits Office is available to provide assistance with TRICARE-related debt collection issues. Patients are encouraged to set up a web account with Health Net Federal Services to receive referral authorizations, view claims and enrollment information at TRICARE West. HNFS telephone is 844-866-9378.

Joint Commission

If concerns are not adequately resolved within the facility, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

Contact Us


Patient Relations/Advocate

801-777-6670 or 801-777-6689


Hill Air Force Base Patient Advocate


Patient Relations/Advocate
Monday-Friday, 7:30 a.m. to 4:30 p.m.

Monday-Friday, 7:30 a.m. to 4:30 p.m.


Building 570
Main Clinic, Second Floor

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