Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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DoD HEALTHCARE MANAGEMENT SYSTEM MODERNIZATIONMHS GENESIS
MHS GENESIS is the modernized electronic health record managed by the DoD Healthcare Management System Modernization Program Management Office under the Program Executive Office, Defense Healthcare Management Systems.
March 30, 2021 - MHS GENESIS is the modernized electronic health record managed by the DoD Healthcare Management System Modernization Program Management Office under the Program Executive Office, Defense Healthcare Management Systems.
MHS Genesis Patient Portal Factsheet
MHS Genesis Patient Portal Factsheet
March 30, 2021 - Here are Patient Facts!
MHS Genesis Patient Portal
UPGRADE YOUR DS LOGON ACCOUNT TO PREMIUM ACCESS TO GET THE MOST OUT OF YOUR NEW PATIENT PORTAL
March 30, 2021 - UPGRADE YOUR DS LOGON ACCOUNT TO PREMIUM ACCESS TO GET THE MOST OUT OF YOUR NEW PATIENT PORTAL
Updates to Appointment Access & Services
March 30, 2021 - Due to the Federal Emergency Management Agency COVID-19 Response, as well as changing to a new electronic medical record (MHS GENESIS) in April, you or your family members may experience longer wait times for appointments than usual.
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Don't forget to keep your family's information up to date in DEERS!